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Perfect Support Ticketing & Document Man...

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Perfect Support Ticketing & Document Management Software

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Rs35000.00 Rs55000.00

At Diginik Solution, we have successfully developed the "Perfect Support Ticketing & Document Management System App" for one of our esteemed clients. This comprehensive solution is designed to streamline and enhance the efficiency of managing support tickets and documents within an organization.

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Project Features

  • Support Ticketing System: Our solution offers an intuitive interface for logging, tracking, and resolving support tickets. It includes features such as automatic ticket assignment, priority setting, and real-time notifications to ensure timely resolution of issues.
  • Document Management: The system allows for secure storage, retrieval, and management of documents. Users can categorize documents, set access permissions, and track document versions to ensure seamless document control.
  • Admin Panel: The admin panel provides administrators with full control over the system. It includes user management, role-based access control, and detailed analytics to monitor the system's performance and user activity.

Technologies Used

  • Frontend: React.js
  • Backend: Node.js, Express.js
  • Database: MongoDB
  • Authentication: JWT (JSON Web Tokens)
  • Deployment: Docker, Kubernetes
  • Cloud Platform: AWS

Benefits to the Client

  • Improved Efficiency: The integrated support ticketing and document management system has streamlined the client's workflow, reducing response times and enhancing productivity.
  • Enhanced Security: With role-based access control and secure document storage, the client now enjoys improved data security and compliance.
  • Scalability: The solution's architecture allows for easy scalability, accommodating the client's growth and evolving needs.
  • User-Friendly Interface: The intuitive design of both the support ticketing system and the admin panel ensures a smooth user experience, reducing the learning curve for new users.

Perfect Support Ticketing & Document Management Software

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